F.A.Q.

Q: What are the Smiles Boxes like?

A: Our standard 'Smiles' Boxes are Satin White boxes with our "S" Logo embossed in gold on the lid or front, depending on the product family.  Other Colour Options are available; Textured Blue, Textured Pink, Textured Light Blue, Textured Green, Textured Red, Lilac, Purple and a matching Textured Blue all of the special colour options also have our Gold Embossed Smile "S" Logo on the lid or the front of the box. (Colour swatches are available on request) 

Q: Do your Children's "Smiles Boxes" come flatpacked?

A: No, all our Smiles are pre-built and packed with the contents for you and where applicable, they are also personalised with the Childs name too! However, it is possible to remove the contents and flat pack the boxes again if required, i.e for travel etc. 

Q: Do your Favour Boxes come flatpacked?
A: Yes. our Matching Favour Boxes, which are sold as singles, come flatpacked ready for you to assmble and decorate as required. The Favours do not have our 'S' Logo.

Q: Are there any accessories or contents supplied with your Matching Favour Boxes?
A: No. to allow you to customise and tailor the accessories to match your specific theme, the boxes are not supplied with any accessories or contents. 

Q: My event is in 8 days time. Have I still got time?
A: Possibly! - We obviously like as much notice as possible so pre-booking is always a good idea. However, we can process urgent orders very quickly, if required, when payment is made via credit or debit card and you are shipping to the cardholders address. Please bear in mind though, that it is subject to available resources, so it may not always be possible. Please call us to confirm to see if we can help.

Q: Can I have the Smiles Boxes individually personalised with the childrens names?
A: Yes, all our Smiles familes can be individually named at a cost of just £1.00 per Smile. The name cards are Off White textured cards with black lettering and a curved edge finish.

Q: How do I ask you to personalise the boxes? 
A: When ordering a product, you will see a field with * Names, commas to seperate. Complete this with the names of the children for this particular type of product. Please ensure you match the order quantity with the number of names you have asked us to put on the boxes. (We will always take the number of names as the quantity required if there is more names than quantity requested!)

Q: How do you Personalise the boxes?
A: The Children's name label is attached to the top of a Handy Smile box, just in front of the Handle and on the Front face of a Giggle, at the top just by the lip of the box.
To help you see how they look on the boxes, we have shown them together in the photos below.
 
Q: How large are the Smiles boxes?
A. The Smile box sizes are as follows:
The Handy Smiles boxes are approximately 11.5cm (4.5inches) wide x 6.5cm (2.5inches) deep x 15.5cm (6inches) high (excluding handle) 
The Giggles are approximately:
29cm (11.5inches) long x 15.5cm (6 inches) wide x 14cm (5.5 inches) high
The new Matching Favour 'Smiles' boxes are approximately:
7.3cm (2.9inches) long x 7.3cm (2.9inches) wide x 5cm (2inches) high.
To help you see the relative sizes of the boxes, we have shown them together in the photos below.
 
Q: Do the children need supervision when they are given the boxes?
A: Yes. As with any toys, adults should always supervise their children at play, however to avoid unnecessary danger, 'Smiles' will contain toys suited to the age group for which they are intended. We do however, always ask that parents or guardians check the suitability of the individual toys for the children in their care as they will always know best. 

Q: I only require 1 or 2 boxes - is there a minimum order quantity?
A: No, however, there is a minimum p&p charge as outlined in our P&P & Ts&Cs tab at the top of the page. 

Q: Can I mix price ranges in one order?
A: Yes. We are happy to supply many different price, colour and age ranges in the same order.

Q: How do I pay?
A: We accept most major credit/debit cards, Paypal, cheques and postal orders (payable to Risus Ltd please). You can pay by debit/credit card "by phone". If choosing to pay "by phone", after placing your order please call us with your card details, alternatively, if paying by cheque or postal order, please post your payment, as soon as possible, to aid prompt despatch.

Q: When will I receive the boxes?
A: Standard delivery is approximately 28 days from date of order, subject to availabilty. However, we would always recommend ordering your 'Smiles' as early as possible. Orders can be delivered sooner, but please remember that in our busiest periods, and for urgent deliveries, we would advise you to call us to confirm availability. 

Q: I am out all day, how can I receive my Smiles?
A: We use Parcelforce or Recorded Delivery to deliver our 'Smiles'. If you are not home they will leave a card with details on how to rearrange delivery or collection from your local Post Office.

Q: If I order more than one, how will I know which box is for which child?
A: All the 'Smiles' are individually marked with both age and gender and peronalisation options are available on all price ranges. 

Q: Will I need to make up the childrens 'Smiles' boxes?
A: No. All our childrens 'Smiles' come ready assembled and labelled for each individual child. They are closed, but not sealed, as we encourage you to check the contents. (Our Favour Boxes come flat packed.)

Q: Can two or more children share one Smile?
A: The products in each Smile are carefully chosen to ensure they are best suited for the age and gender of the child they are bought for; this gives them products that they can both utilise and enjoy - and you value for money. If a child is either too young or too old for their gifts it can become a safety issue or they immediately get bored and become disruptive anyway. 

Q: What is the delivery charge?

UK Mainland *delivery costs for Orders up to: £12.00 = £4.95+vat

Any order above £12.00 - Delivery cost is £6.95+vat

*Regional exclusions apply.

e.g. Ireland, Northern Ireland**, Channel Islands and Isle of Man are all £14.95+vat Delivery Charge 

For Northern Ireland only, orders under £12.00 in value can be sent by Recorded Delivery at a cost of £5.95+vat

Normal delivery is via Parcelforce, 48 hour service. If you are not at home to receive your "Smiles", Parcelforce give you the option to ask for re-delivery or collection from your local Post Office. 

PLEASE NOTE: Delivery timescales are not guaranteed and and we advise customers NOT to wait in for deliveries.

Customers in the Highlands & Islands of Scotland may find that their deliveries take at least one extra working day to arrive