Event Smiles Ltd - Boxes of Fun for Every Event!IF YOU WOULD RATHER TALK TO SOMEONE OR PLACE AN ORDER BY PHONE, PLEASE CALL OUR SALES LINE ON 01435 812789 (Mon-Fri 10:00am to 4:00pm)
Event Smiles - Boxes of Fun Making A Purchase We accept credit/debit card payment online or by phone, personal cheques or postal orders. At present we only accept orders from within the United Kingdom, Ireland and the Channel Islands.
Once an Order is placed via our website, if you have opted to 'Pay By Phone'; before we can process and confirm your Order, you need to call us on 01435 812789 to supply your credit/debit card information (NEVER FAX OR EMAIL) or alternatively advise us of your preferred payment method. (Once confirmed, your credit/debit card may be charged at any time between order placement and despatch of goods.) If we do not hear from you within 48 hours of order placement, we will try to contact you by telephone and/or email to obtain your Credit/Debit card details or notification of how payment is to be made. If we are unable to do so, your order request will then be held on our system but will not be processed until we hear from you and/or an alternative payment method agreed and cleared funds received at Event Smiles Ltd. In any case, if no cleared funds or suitable Credit/Debit card details are received within 30 days, we reserve the right to terminate the Order Request as no longer required.
When Email Confirmation of Order is received by you, this is to indicate that we have received your Order Request at Event Smiles Ltd online shopping facility. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an Invoice. We have included this condition to protect us should we be unable to fulfil your delivery requests/timescales also in the case that any mistake/s has/have been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the change is acceptable.
Remittance Terms
All goods must be fully paid for prior to shipment. Payment methods include Credit/Debit cards, personal cheque or postal orders.
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Shipping And Handling
The prices shown on our website do not include the cost of delivery; costs vary according to the quantity and weight of the "Smiles" ordered, the delivery postcode or location and the type of shipment used.
For a detailed quotation please contact the Event Smiles Sales Team
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Delivery Schedule We normally deliver within 10 - 14 working days from receipt of full payment, however quicker delivery times may be possible if timescales are tight, please telephone to confirm.
In exceptional circumstances delivery times may be longer, especially in peak seasons. In any event you will be notified of the estimated delivery timescale on your 'Order Confirmation'. |
| Tax Charges For all orders 17.5% VAT is payable and is included in the pricing shown. |
Credit Card Security We do not take credit/debit card details via our website, these should only be given directly by phone to an Event Smiles Ltd representative on 01435 812789.
NEVER FAX OR EMAIL YOUR CREDIT CARD DETAILS
Goods will only be shipped to the cardholders address, unless pre-agreed with Event Smiles Ltd. For your protection, this requires a written 'authorisation statement' to be sent by post to the cardholders address, which must then be signed by the cardholder and returned to Event Smiles Ltd agreeing to the new shipment address.
Please call 01435 812789 for details. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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| Reaching Us Our Contact Details are:- email: salesteam@eventsmiles.co.uk. Telephone 01435 812789. Fax: 0870 705 2144. Mailing Address: Event Smiles Limited, Unit 6, Burnt Oak Business Park, Waldron, Heathfield, East Sussex, TN21 0NL. |
Privacy Policy Event Smiles Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
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Event Smiles Terms & Conditions
Disclaimer
All information contained on this website is believed to be correct at the time of publishing, however information is subject to change without notice and no responsibility is accepted for any errors or omissions. All Trademarks and Copyrights are acknowledged, where relevant.
Submitting an enquiry through our website does not in any way constitute a request for order or an order, the online forms and downloads are advisory requests only. In the event that you do not receive an Order Confirmation or Invoice from Event Smiles Ltd, in writing, then it shall be deemed that no Request To Order or order has been supplied by you or received at Event Smiles Ltd.
Event Smiles Ltd full Terms and Conditions of trading apply at all times and are as follows:
EVENT SMILES LIMITED
Terms and Conditions
1. INTRODUCTION
1.1 These terms and conditions govern the supply of children’s favour gifts and any such other goods as the parties may from time to time agree (‘the Product(s)’) by Event Smiles Limited (‘us’, ‘we’, 'the Seller') to the customer (‘you’).
1.2 These conditions shall apply to all agreements for the supply of Products to the exclusion of all other terms and conditions unless we expressly agree to the contrary in writing.
1.3 By entering into an agreement with us for the supply of Products, you accept to be bound by all of the conditions contained herein.
2. PRODUCTS
2.1 We will agree the Products to be supplied by us with you together with an appropriate Order Confirmation and Invoice which together with these conditions will constitute the contract (‘Contract’). Any variation in such terms and conditions must be made in writing and shall otherwise have no effect.
2.2 We shall be entitled in our discretion to delegate the provision of the Products or any part of the Products to any associate, agent or sub-contractor.
2.3 Products are subject to availability. In the event that we are unable to supply a particular Product, a substitute of similar value and suitability will be sent.
2.4 All sizes and measurements are approximate although we do try to make sure they are as accurate as possible. Please note that colours may vary.
2.5 Sometimes the Product specification from the manufacturer may change slightly. We will do our best to offer you a substitute of the same or better quality.
2.6 We have selected Products on the basis that they will be used for domestic purposes. If you are planning to use them for other purposes, please make sure that you take out appropriate insurance.
3. ORDER
When we have sent our invoice confirming your request for order a binding agreement will exist between us.
4. PRICE AND PAYMENT
4.1 Bespoke orders may require a deposit which will be advised at time of invoice. Please note that all deposits are non-refundable.
4.2 The price quoted by us will be based on the cost of manufacture of the Product, packaging and the materials at the time of quotation.
4.3 All quotations are subject to withdrawal or amendment and we reserve the right, by giving notice to you, to amend the price subsequently to reflect any increase which is due to any factor, without limitation, beyond our control. Further, we reserve the right to negotiate a revised quotation if you change the requirements so as to involve changes to the quantities or specification of the Products.
4.4 Full payment is due before shipment.
4.5 All prices shown are inclusive of VAT at the rate current at the time of issue of the invoice.
4.6 For Account Customers, our invoices will be sent with the Order Confirmation and shall be settled in full within 30 days from the invoice date.
4.7 Retainers will sometimes be required in advance to cover anticipated expenses which have been agreed with you. If we request you to pay a retainer, this shall be paid within 7 days. We shall not be obliged to incur costs or expenses without receiving the retainer payment.
4.8 Time for payment of invoices and any retainer shall be of the essence and if you fail to make due payment of any money owed by you, we may withhold the supply of all Products to be rendered until payment has been received in full.
4.9 In the event of non-payment or late payment, we reserve the right to charge interest on outstanding amounts at a rate up to the maximum prescribed by the Late Payment of Commercial Debts (Interest) Act 1998 in force form time to time which shall be payable on all overdue accounts. All debt collection and legal charges will be added to the amount due.
5. PACKAGING AND DELIVERY
5.1 Postage and packaging may be invoiced separately. The choice of the method of shipment is effected using our best judgement.
5.2 Although we will do our best to ensure that the Products are delivered to you prior to the Preferred Latest Delivery Date which you have specified on your Request for Order, we cannot accept any liability for delays which are not within our control, including, without limitation, delays in manufacture, problems with shipping or transporting the goods or slow customs procedures.
5.3 If you do not receive the Products ordered by you, by your Preferred Latest Delivery Date as set out in your initial Request for Order, we shall have no liability to you unless you notify us in writing of the problem within 10 working days.
5.4 You will be responsible for checking the Products for damage or quantity upon delivery or collection. We shall not be liable for any damage or short delivery unless notified of it in writing within 7 clear days of delivery or collection.
5.5 It is your responsibility to ensure that the Products are insured upon delivery.
5.6 You will become the owner of the Products once they have been delivered to you.
6. ACCEPTANCE AND TRANSFER OF RISK
6.1 You are obliged to accept the delivered Products. If you do not accept delivery of the Products purchased within seven days from delivery or from the receipt of the supply notice, intentionally or otherwise, then we shall be entitled to retain the full price of the Products, withdraw from the Contract and/or claim compensation for non-performance. Any further agreed terms are entirely at our discretion.
6.2 The risk in the Products shall be transferred to you upon the delivery of the goods supplied to the shipping agent, carrier or person otherwise appointed to effect delivery and we will not be liable for any loss, damage or destruction to the Products.
6.3 If you return an item because of an error on our part, or because it is defective, or because it is an unsatisfactory substitution we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 7 days of delivery.
7. CANCELLATION
7.1 You may cancel a placed order within seven days of placing the order. If a deposit has been paid the deposit is non-refundable. After seven days we reserve the right to charge you the total price of the order upon cancellation together with the costs incurred in processing the order. In any case we reserve the right to charge for any costs incurred due to personalisation of the boxes or goods.
7.2 In the event that invoices which have been duly rendered remain outstanding after 30 days we reserve the right to suspend delivery of the Products or to terminate the Contract without prejudice to any outstanding liabilities.
7.3 Subject to clause 7.1, in the event of termination of the Contract for whatever reason, you will be responsible for fees due including expenses incurred by us on your behalf up to and including the end of any notice period.
8. WARRANTY
8.1 We do not warrant the suitability of any of our Products for any particular age group or gender. It is entirely your decision as to whether or not particular Products will be suitable for your Event and the intended recipients.
8.2 We do not accept any liability except in the case of personal injury or death caused solely by our negligence, whether direct, indirect, consequential, inconsequential, economic or otherwise or any other liability in relation to the Products or the supply of the Products under these terms and conditions. Further we will not accept liability or claims for any indirect, special or consequential loss or other damages resulting from late delivery or defective Products.
8.3 We will do our utmost to ensure that the Products ordered by you will correspond with any samples shown to you. However, the Seller will not accept liability for any variation in the manufacture from samples shown.
8.4 We shall not be liable under any circumstances for the use to which the Products are put. You should take all steps to satisfy yourself as to the suitability of the Products for the intended recipient. You warrant and agree that in placing an order under these terms and conditions, you have not relied upon any representations whether written or oral made on our behalf.
8.5 Notwithstanding clauses 8.1, 8.2, 8.3 and 8.4, our aggregate liability for loss or damage will be limited to a sum equal to the price payable by you for the Products.
9. NOTICES
Any notices required or permitted to be given by either party to the other under these conditions may be given by fax, post or e-mail. In the case of fax or e-mail, the notice shall be deemed to have been delivered upon transmission by the sender. In the case of notice by post, delivery shall be deemed to occur on the day after posting.
10. FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of our obligations in relation to the supply of the Products if the delay or failure is due to any cause beyond our reasonable control.
11. INDEMNITY
You shall indemnify and keep us indemnified against any and all proceedings, claims, damages, losses, expenses or liabilities which we may incur or sustain in the course of supplying or delivering the Products.
11. THIRD PARTY RIGHTS
A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these conditions or otherwise.
12. GOVERNING LAW
The Contract shall be governed by and construed in accordance with English Law and any proceedings arising hereunder shall be submitted to the exclusive jurisdiction of the English Courts.
13. SEVERANCE
If the whole or party of any of these conditions shall be held void or unenforceable by any court or competent authority such condition or the relevant part thereof (as the case may be) shall be deleted and the remaining conditions or part of such condition shall continue in full force and effect.
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All Website and Product Contents Copyright Event Smiles Ltd 2006 - All Rights reserved. All Trademarks Acknowledged
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